Shipping Policy

Applicable from 13/03/2024

ARTICLE 1. PURPOSE

This shipping policy is intended to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.

ARTICLE 2. PARTIES

This shipping policy applies between Stanfield, SASU, share capital: 1000 €, registered with the RCS of 75001 in France on01/03/2024 , under the number985143783 , registered office:229 Rue Saint-Honoré, 75001 Paris, FR , email:info@Lustria.fr, VAT number:FR53985143783, hereinafter “the Publisher” and any individual or legal entity, governed by private law or public law, registered on the Website to purchase a Product, hereinafter “the Customer”.

ARTICLE 3. DEFINITIONS

“Customer”: any individual or legal entity, governed by private law or public law, registered on the Website.

“Website Content” : any elements of any kind published on the Website, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.

“Publisher”: Stanfield, SASU acting in its capacity as publisher of the Website.

“Internet User”: any individual or legal entity governed by private law or public law who accesses the Website.

“Product”: goods of any kind sold on the Website by the Publisher to Customers.

“Website”: the website accessible at the URL Lustria.fr, together with the sub-sites, mirror sites, portals, and URL variations associated therewith.

ARTICLE 4. SCOPE OF APPLICATION

The Website is freely accessible and free of charge to all Internet Users. Navigation on the Website implies acceptance by any Internet User of this shipping policy. Simple access to the Website, by any means whatsoever, including via a robot or a browser, shall entail full and complete acceptance of this shipping policy. Upon registration on the Website, this acceptance will be confirmed by ticking the corresponding checkbox.

The Internet User acknowledges, by the same token, that they have fully read and understood and accept it without restriction.

Ticking the above-mentioned checkbox shall be deemed to have the same value as a handwritten signature by the Internet User. The Internet User acknowledges the evidentiary value of the Publisher’s automatic recording systems and, unless they provide proof to the contrary, waives any challenge to them in the event of a dispute.

This shipping policy applies to the relationships between the parties to the exclusion of all other terms, and in particular those of the Internet User.

Acceptance of this shipping policy implies that Internet Users enjoy the legal capacity necessary for that purpose, or failing which that they have the authorization of a guardian or curator if they are incapable, their legal representative if they are minors, or that they hold a power of attorney if they act on behalf of a legal entity.

ARTICLE 5. DELIVERY

5.1. Delivery costs

The delivery or making-available costs will, in all cases, be indicated to the Customer prior to any payment and shall relate only to deliveries made to mainland France, including Corsica. For any other delivery location, it shall be the Customer’s responsibility to contact the customer service department.

In the event of delivery of the Product to the Customer in a store or at a partner location of the Publisher, the relevant costs are specified to the Customer at the time of the order.

The delivery costs shown on the Website are understood to be in euros, including all taxes.

5.2. Delivery time

Orders are delivered by La Poste, DPD, Chronopost, Mondial Relay, Geodis, DHL, Fedex, UPS, EMS within a period of 14 business days from the perfect receipt of payment of the price by the Publisher.

However, certain products or certain order volumes may justify a delivery time longer than 14 business days. This will be expressly stated for the Customer in the customer’s product page.

5.3. Damaged parcels

If a parcel is clearly and visibly damaged upon delivery, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer shall also inform the seller without delay so that a new parcel is prepared and then dispatched as soon as the damaged parcel is received back. In such cases, the delivery times indicated above in these general conditions shall no longer apply.

5.4. Reservation of title – transfer of risks

The ownership of the delivered Products is reserved to the Publisher until the Products are delivered to the Customer, notwithstanding any contrary provision, unless the parties have specifically and expressly agreed in writing to waive this clause.

The Customer bears the risks relating to the Products from the time of the order. Throughout the entire period of the reservation of title, the Customer must, at their own expense, insure the Products belonging to the Publisher against any damage that may occur and provide proof thereof to the Publisher upon first request.

ARTICLE 6. FINAL PROVISIONS

6.1. Governing law

This shipping policy is subject to the application of French law.

6.2. Changes to this shipping policy

This shipping policy may be amended at any time by the Publisher. The shipping policy applicable to the Customer is the one in force on the day of their order or their access to this Website; any new access to the personal area shall entail, where applicable, acceptance of the new shipping policy.

6.3. Disputes

Pursuant to Ordinance No. 2015-1033 of 20 August 2015, any disputes with a consumer Customer that may arise in the context of the performance of these general terms and conditions and for which a solution could not previously be reached amicably between the parties must be submitted.

Since 1 January 2016, mediation is mandatory for all. Accordingly, any professional selling to individuals is required to provide the contact details of a competent Mediator in the event of a dispute, whether they sell remotely or in a physical store (Source: FEVAD).

6.4. Severability

The invalidity of any clause of this contract shall not result in the invalidity of the other clauses of the contract or of the contract as a whole, which shall remain in full force and effect. In such a case, the parties shall, insofar as possible, replace the cancelled stipulation with a valid stipulation that corresponds to the spirit and purpose of these provisions.

6.5. Non-waiver

The failure by the Publisher to exercise the rights granted to it under these provisions may under no circumstances be interpreted as a waiver of the exercise of said rights.

6.6. Telephone canvassing

The Customer is informed that they have the option to register on the opposition list to telephone canvassing at the following address http://www.bloctel.gouv.fr/

6.7. Languages of this shipping policy

This shipping policy is offered in French.

6.8. Unfair clauses

The provisions of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.

ARTICLE 7. SHIPMENT & RETURNS

7.1. Address if different from the store address

Contact the website support team so that they can provide you with the supplier’s address for each of your products.