Shipping policy
Applicable from 13/03/2024
ARTICLE 1. PURPOSE
The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.
ARTICLE 2. PARTIES
This shipping policy is applicable between Stanfield, SASU, share capital: €1000, registered with the RCS of 75001 in France on 01/03/2024, under number 985143783, registered office: 229 Rue Saint-Honoré, 75001 Paris, FR, telephone: +33184603424, email: info@lustria.fr, VAT number: FR53985143783, hereinafter “the Publisher” and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter “the Customer”.
ARTICLE 3. DEFINITIONS
“Customer": any individual or legal entity, private or public, registered on the Site.
“Site Content": elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“Publisher": Stanfield, SASU in its capacity as publisher of the Site.
“Internet User": any individual or legal entity, under private or public law, connecting to the Site.
“Product": goods of any kind sold on the Site by the Publisher to Customers.
“Site": Internet site accessible at the URL lustria.fr, as well as sub-sites, mirror sites, portals and URL variations relating thereto.
ARTICLE 4. SCOPE OF APPLICATION
The Site is freely accessible to all Internet users. Browsing the Site implies acceptance by all Internet users of the present shipping policy. Simply connecting to the Site by any means whatsoever, in particular via a robot or browser, implies full acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
By doing so, the Internet user acknowledges that he/she has fully understood and accepts them without restriction.
Checking the aforementioned box will be deemed to have the same value as a handwritten signature by the Internet user. The Internet User acknowledges the evidential value of the Publisher's automatic recording systems and, unless he/she provides proof to the contrary, waives the right to contest them in the event of a dispute.
The present shipping policy is applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet User.
Acceptance of the present shipping policy implies that Internet users have the legal capacity to do so, or, failing this, that they have the authorization of a guardian or curator if they are incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
ARTICLE 5. DELIVERY
5.1. Delivery charges
Delivery charges will, in any event, be indicated to the Customer prior to payment and will only apply to deliveries made in mainland France, including Corsica. For all other delivery locations, it is the Customer's responsibility to contact customer service.
In the event of delivery of the Product to the Customer in a boutique or in one of the Publisher's partner locations, the related costs are specified to the Customer at the time of ordering.
Delivery charges indicated on the Site are in euros, all taxes included.
5.2. Delivery times
Orders are delivered by La Poste, DPD, Chronopost, Mondial Relay, Geodis, DHL, Fedex, UPS, EMS within 14 to 45 working days from receipt of full payment by the Publisher.
Certain products or certain order volumes may nevertheless justify a delivery period longer than 14 working days. This will be expressly mentioned to the Customer when the order is validated.
5.3. Damaged parcel
In the event of delivery of an obviously and visibly damaged parcel, it is the Customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new parcel can be prepared and dispatched on receipt of the damaged parcel. In such a case, the delivery times indicated above in these terms and conditions will no longer apply.
5.4. Reservation of title - transfer of risk
Ownership of delivered Products is reserved to the Publisher until delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties have punctually and expressly agreed in writing to set aside the present clause.
The Customer shall bear the risks relating to the Products from the time the order is placed. For the duration of the reservation of title, the Customer must insure the Products belonging to the Publisher at its own expense against any damage that may occur, and provide proof thereof to the Publisher on first request.
ARTICLE 6. FINAL PROVISIONS
6.1. Applicable law
The present shipping policy is subject to the application of French law.
6.2. Modifications to the present shipping policy
The present shipping policy may be modified at any time by the Publisher. The shipping policy applicable to the Customer is that in force on the day of the Customer's order or connection to the present Site, and any new connection to the personal space implies acceptance of the new shipping policy, if applicable.
6.3. Disputes
Pursuant to Ordinance no. 2015-1033 of August 20, 2015, all disputes with a consumer Customer that may arise in connection with the performance of these general terms and conditions and whose solution could not previously be found amicably between the parties must be submitted.
Since January 1, 2016, mediation has been mandatory for all. Thus, any professional selling to private individuals, is required to communicate the contact details of a competent Mediator in the event of a dispute, and this regardless of whether they sell remotely or in a physical store (Source: FEVAD).
6.4. Entire
The nullity of one of the clauses of the present contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, insofar as possible, replace the nullified stipulation by a valid stipulation corresponding to the spirit and purpose of the present contract.
6.5. Non-waiver
The Publisher's failure to exercise its rights hereunder shall in no event be construed as a waiver of said rights.
6.6. Canvassing by telephone
The Customer is hereby informed that he has the option of registering on the opposition to telephone canvassing list at http://www.bloctel.gouv.fr/.
6.7. Languages of this shipping policy
This shipping policy is available in French.
6.8. Abusive clauses
The stipulations of the present shipping policy apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
ARTICLE 7. SHIPPING & RETURNS
Article 7.3. Returns policies specific to the boutique
Article 7.3.1. Address if different from boutique address
Contact Customer Service for the exact supplier's address.